1. When should I expect my order to arrive?
   All orders will be shipped from our location within 2-3 business days.
2. Do you provide tracking information for orders?
   We do. All orders will be provided a shipping confirmation via email that includes a tracking number.
3. How do you ship your packages?
   We currently offer USPS Priority and UPS as our shipping methods. Shipping costs are provided in real-time from these carriers to give you the best price available.
4. Do you ship internationally?
    We currently do not offer shipping methods outside of the United States.
5. What happens if my tracking number stops updating and my package is never delivered?
   Once your order has been passed off to USPS  we unfortunately do not have control of the package’s transit.Should your order get lost during transit, please contact the carrier shipping it and file a claim for YOU to be reimbursed the insured value.Please do not file the claim to The Cedar Company Candles to be reimbursed.

1. Do you take returns on the candles I have ordered?
Unfortunately, we do not accept returns.

2. Do you offer refunds on candles I have ordered?
Unfortunately, we do not offer refunds.

3. Can I cancel my order?
Our orders are processed on a routine basis throughout each day. We can only cancel orders if they haven’t been fulfilled yet. Once your order has been fulfilled your order (even if you have not yet received shipping confirmation), we are unable to cancel.

4. What should I do if I’ve received a broken candle in my order?
If your package is delivered with any damage, you can either file a claim with the shipping carrier on behalf of yourself and get a compensation check to refund you for the broken candle OR you can send us a clear picture of any damages to thecedarco@yahoo.com and we will handle the claim on our end and replace your candles for you.

5. Do you offer discounts, coupons or sales?
We do not currently offer any discounts, coupons or sales on our candles. We may decide to do so in the future, so stay in the loop through our social media sites on Facebook and Instagram.

6. What is the approximate burn time of your candles?
Because soy wax is the cleanest and most efficient wax to burn, our candles have excellent burn times. Our 4 oz. candles will burn approximately 15-25 hours, 8 oz. candles will burn approximately 30-40 hours, 12 oz. candles will burn approximately, 16 oz. candles will burn approximately and 24 oz. candles will burn for approximately.

These statistics were tested when burning a candle between 2-4 hours at one single time and relit for another 2-4 hours after it’s hardened. If you keep your candle burning all day long, it will surely burn through faster than our projected time frames.

7. Are your candles vegan friendly?

Yes, they are. We only use 100% all natural soy wax, all natural fragrance oils, and lead-free cotton wicks.

8. Do you make candle favors for special events?
We do! We will help you find the size and jar of your choice and even assist you in customizing a label to match any event. We need at least 30 days advance notice for fulfilling products for special events.

E-mail us at thecedayco@yahoo.com for more details.